Car dealers in Newcastle undergo training
Tuesday, January 6th, 2009
Staff at a car dealer group in Newcastle are to improve on the notion that sales people are under qualified by passing some exams, reports the Northern Echo.
Sales staff at Vertu Motors, who have little or no sales experience, will be required to pass at least level two NVQ qualifications in vehicle sales to help them offer better service to used car drivers.
Robert Forrester, chief executive of Vertu, told the paper: “There is a long-held view that motor retail sales people are not as highly qualified, at least in formal terms, as their colleagues in after-sales.
“The success of our business depends upon the skills of our colleagues.”
He added that despite the temptation businesses shouldn’t cut back on training staff in the current tough times as they should be looking at ways to help make their companies recession proof.
Some 205 Honda employees recently developed their leadership skills after passing a leadership programme.
The focus of the course was to help staff improve their personal effectiveness and skills in terms of managing and leading people and delivering outcomes. source
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