Restaurant waiter service words What are the dining room waiters? Under normal circumstances, when we go outside for dinner, the waiter will speak some welcome words. We will also tell the guests to say some service terms during meals and after the meal. Restaurant waiter service words 1 . Before meals 1. Common words often hang on the mouth as the saying goes, it is good to make people laugh, not good to speak well Make people annoyed. The gold medal waiter must be "sweet", which requires their consciousness that often appreciates customers. Language is an art. Different tone and different expression will receive different effects. For example, the waiter is more familiar with the old customers. As soon as the guest enters, the waiter will ask the cold first: Mrs. Zhang, see you again! You have a good dress today, when can you teach me ... What kind of waiter can support the dining day? While greeting, the guests were led in ... In fact, the waiter was not really planning to match clothes. She was nothing more than looking for a topic to praise the guests, and the guests were very useful after listening. Of course, this praise must be commented from the heart, praise the advantages of the guests, and avoid false affection. 2. Ask the customer’s needs In asked if the customer had been to this restaurant for dinner, if they came for the first time, then you have to make sincere welcome and when ordering Help them. By asking questions, the guest's hobbies and types are found to judge what dishes the guests like. Generally there are two commonly used questions, one is an open question -can you eat spicy food? Can you eat cold? In the process of asking customers, we must be good at using open issues, so that we can understand the information and information of the customer; the other is a closed question, the purpose is to confirm. For example, you can ask in the hot weather: "Do you need a cold drink?"
3. Use a closed question to promote A: Do you need to have some wine drinks? B: Do you use what drink and drink do you use? C: May I ask you drink white wine, beer, red wine or drink? This to feel the context, is it the third way to ask for a successful sales. You can recommend to the guests to drink some wine. It is thoughtful to provide customers with several options, and it also easily affects one of them under guidance. The guests do not have specific goals when ordering, and look at the menu without aimlessly. At this time, the service staff should make some suggestions for the guests, such as: , we have launched a new pepper black fish in the past two days, with a small meat and a lot of meat, and the price is very moderate. N waiters mostly use proposed and descriptive languages when selling. Try to choose a question, rather than a simple "required" or "want" questions such as "described language, such as" fresh "" fresh "and" tender "to attract customers' interest and appetite. The high energy suggestion: The sales activity should be carried out on the premise of customer satisfaction, and the command -type language should not be used forced to sell to avoid damage to the customer's self -esteem. You can recommend the special dishes of the restaurant to the guests instead of some low -order dishes. 4. Take care of children, ladies and elderly people Good service is not just differentiated, but to affection! Pay more attention and take good care of children, ladies, and elderly people to gain the trust and favors of guests. In their opinion, I would be grateful to you for taking care of the person I love. For example, a table of guests, men, ladies, children. Let ’s start with the children:" May I ask the kid, drink some apple juice or orange juice? "The child was very happy to choose the drink that he liked to drink, and the adult would also be happy because of our attention to his children. 5. Selection method example method The choice method is often used by many waiters. When customers are entangled and do not know which dish should be the order, you can recommend two or more dishes that meet the preferences of the guests for the preferences of the guests for the preferences of the guests. He chooses. "You see if you ordered this dish or that dish", "Do you see whether you drink some liquor or beer." "You see if you add a tea egg or two" ... So customers generally Will make a decision soon. If the customer ordered a dish that is often complained, the waiter should properly guide them to choose better or similar dishes, such as "this is a chef's expertise" and "my personal favorite". In addition, if you are good at examples, such as borrowing prestigious people, it is more likely to attract the interest of customers and make them quickly make a decision. Guests often ask: "Is this dish delicious?" The taste of this dish was very good. Two days ago, Lin Qingxia came to the shop to eat this dish and kept praising. Sir, you see, the guests next to it also ordered this, or you try it? 6. The positive and negative proof method This will leave a deep impression on the other party. Therefore, when talking about the positive and reverse factors, put the positive words later. A waiter A: Although the dish you ordered is very good, you need to wait for a while. A waiter B: If you order this dish, you may have to wait a while, but the taste is very good. It this shows that A is a bad sales waiter because she emphasizes the waiting time. When the customer listens, it may not order this dish; B emphasizes the taste. The guests think that as long as the taste is good, it doesn't matter if it is more for a while. Is when the guest asked: "Why are your dishes so expensive?" At this time, the service staff of the gold medal will say this ↓ Yes, this crab is not cheap, it is not cheap, this crab is not cheap, it is not cheap, it is not cheap, it is not cheap, it is not cheap. But this is the hairy crab of Yangcheng Lake. Now it is the best time to taste it ~ . During meals 1. Agree with customers Is to first learn to identify guests and affirm guests. Even if you don't agree with each other's ideas or views, you should accept what the other party said first, and then slowly induce the other party to move towards his own point of view. During the service process, customers often complain: "This dish is really slow!" In the gold medal service staff will say: yes It does take some time to ensure quality and taste. You can rest assured that its taste is very good and you will be satisfied. It must be sure of the guests. The dishes are really slow, but its quality and taste are very good. After the guests listen, they will not complain about it anymore. Is when the customer is dissatisfied with the restaurant, the waiter should not have a face and a disappointment. Instead, you should laugh, "Thank you for telling me, I will consider your suggestions seriously," so that you can get closer to the distance with customers and improve the relationship between the master and guest. 2. Repeat the guests repeat the guest's words, and the performance is the same as the guest. Is when the guests were in the meal, they asked again: "Is it supplied to red wine now?" The waiter should say, "Yes, now it is supplied to red wine, the taste is good, or you order a bottle?" The guest said, "Is there an ice beer?" The waiter: "We have ice beer, or give you two bottles of ice." 3, secondary sales Guests, pay attention to the dishes and ways that the guests like, so as to understand the customer's needs information. In the active inquiry according to the customer's meal, and be good at using various sales opportunities. For example, when you find that the coffee of the guests is finished, you should ask: "Do you need to add another glass to you?", "This wine is very low, everyone can drink"; when the customer’s dishes have been used Many times, you should take the initiative to ask customers if you add vegetables, such as "this dish is conducive to beauty and beauty." What kind of waiter can support the dining day? . After meals, 1. Inspiration customers will come again The gold medal waiter will also convey the information that is beneficial to the guests, so that guests have the desire to come again. For example, "You will come again this month, you will enjoy a 20 % discount", "You become our member, you can send you a pound of fish next time ~", "There will be a store celebration next month, welcome to come, welcome to come, please come, please come, please come, please come, please come, please come, please come, please come on, please come, please come, please come, please come, please come on, please come, please come on, please come on, please come on, pleasebat Participate ~ "... This is more lethal than a polite" welcome ". 2. Customer complaints do not need to write dissatisfaction on the face, but you should let the guest know that you have received the information he passed. In short, do not let the supervisor come forward. is inevitable to make mistakes, but the way you say fault can affect your views on you. Bad to admit your own negligence, but this does not mean that you have to apologize to everyone. The trick is that you do n’t let all the spearheads point to yourself, admitting that you will fade your fault and shift the focus of everyone. Sorry for Ms., because my loss is not good for you, I'm really sorry, I lost a moment, but fortunately ... . Customers buy orders In this matter, all you have to do is to keep neutrality and try to deliver the consumption order to the customer sitting in the middle, not the person next to it. If you get involved in this debate, you can smile and say, "I'll wait for this list and collect this list." At present, many restaurants go to the cashier to check out, and there is no such thing as above. The situation. The discovered that the guests left without paying S embarrassed, I forgot to remind you to pay, it's really sorry. It not only give the customer steps, but also achieve the purpose of making it off as soon as possible. Knowing the art of speaking, listening to listening, patience and high emotional quotient, believe that you can get it anymore for customers ~ The highest level of marketing is: pull customers, but also the ultimate purpose of service The highest level of marketing marketing Yes: It is the ultimate purpose of service with "guest"! The highest state of marketing is: to pull customers with "guests", but also the ultimate purpose of service! The highest state of marketing is: to pull customers with "guests", but also the ultimate purpose of service! -How much is the business? -Satisfied customers are the best advertisements, because 99%of satisfaction customers can become returned customers. "If the customer's loss rate can be reduced by 5%, the profit can be increased by 25%to 85%. One is the service attitude, the second is the quality of the product, and the last thing is the product price. Customers care the most the most. It is your service attitude, what problems can be solved for them. " The restaurant waiter service words 2 Outstanding waiters need to sell and customer service, to complete the goal of selling more and less compensation. The guidance of guests to order and handle customer complaints through experience and discourse during the service. Among them, the words are particularly important and have a direct impact on the customer order. although we cannot directly "transform" the waiter's thinking, we can indirect guidance through words to let the waiter familiarize with the "way of hospitality" that you should have. This is similar to that in martial arts novels Practice internal merit. The essential words of waiter 15 Question Q: How long does it take to have a place? This error Answer: It is estimated that it will take ten minutes/half an hour. Is to answer: Sorry, Mr./Ms., there are really a lot of people today. You will wait in the rest area first, pour you cup of tea, and immediately confirm the equal time. Q: Are we 6 people still? Wrong answers: Sorry, it's full. Is to answer: I'm sorry, there is no place now. It takes about X minutes to queue up. In order to apologize to send you an XX coupon, you are welcome to use it next time. Q: Do you have any recommendations? Error Answer: XXX is our special dish. The suggestion to answer: Our special dishes are xxx, XX flavors, customer evaluation is good, and the price is moderate. You can try it. Q: What drink? W wrong answer: beer, liquor, cola, fruit juice. It recommended to answer: There are more spicy vegetables you ordered, you can try our juice/soy milk, and spicy and nutritious. : This dish next door is larger than you! Wrong Answers: But it's not as delicious as us. The suggestion to answer: Oh, are you talking about at XX? I heard that their amount is really not small. We went to learn from the other day, but many customers of our dishes have given feedback very well. You can also review it for us. Q: Why is this dish so expensive? Wrong Answers: Okay, it's roughly the price. It recommended to answer: We choose the ingredients of XX in this dish, which is naturally higher, but the taste is much better than the real estate. : waiter, why can't our dishes go up? Wrong Answers: wait a moment, I will urge it again. Is to answer one: Sir, this dish needs to be steamed/stewed enough XX minutes, otherwise there is no way to taste completely. I will urge it to make it as soon as possible to give you up. Please wait a little bit! Is to answer 2: Sorry, Mr. I go to see what the situation, and reply to you immediately. (After communicating with the back kitchen) Hello, Mr. Hello, has notified the kitchen to speed up, and immediately serve! : waiter, why is this dish so salty? W wrong Answer: Put more salt in the back kitchen, help you change it. Igly to answer: (Take another set of tableware and try to confirm whether it is really more salt.) I'm sorry, it is really salty, our mistakes, this will make the kitchen make one for you, for the sake of Speak apologize and give you a piece of fruit, hoping not to affect your meal mood. Q: Is this dish divided into size? Error Answer: Yes, there are two or two more large portions. Is to answer: Yes, big names, four or two, small and two, small, small, may not be full for men. : The waiter can help me withdraw the empty plate. Is to answer: Okay, Mr./Ms., if you like this dish, help you order it again? Q: waiter, the hair has been eaten in this dish! Wrong Answers: Wait, I will call the store manager. The suggestion to answer: I am really embarrassed. This will be done again immediately, which affects your meal mood. I will give you a fruit/drink in a while to express our apology! Q: Can this dish help me pack it? Error Answer: Yes, please wait. Is to answer: Yes, how many sets of tableware do you need? I put it in for you. Q: Where to checkout? Wrong Answer: At the door of the door. Is to answer: You come with me, this time I serve you, please give me a lot of advice if there are unexpected places, welcome to come again next time! Q: Why can't I use this coupon? Error Answer: It has expired/you do not meet the conditions. It Suggestion Answer: Thank you for spending, but this coupon has expired/does not meet the consumption conditions. In order to show regret, you can give you a fruit plate/drink. Please pay attention to the conditions of your next time. Q: Do you have parking coupons? Error Answer: Yes, please wait a little. Is to answer: Yes, this is a parking voucher, and there is a coupon for our coupon. Welcome to come again next time. The restaurant is a diligence. The hard -working store may eventually have a deviation between the a few words of the waiter. It is more unacceptable and incredible than encountering strange customers. It may be the quality of their own waiters. The service specifications with words, improving the ability of hospitality with training, and training in the catering industry are often new.
Restaurant waiter service words
What are the dining room waiters? Under normal circumstances, when we go outside for dinner, the waiter will speak some welcome words. We will also tell the guests to say some service terms during meals and after the meal.
Restaurant waiter service words 1
. Before meals
1. Common words often hang on the mouth
as the saying goes, it is good to make people laugh, not good to speak well Make people annoyed. The gold medal waiter must be "sweet", which requires their consciousness that often appreciates customers. Language is an art. Different tone and different expression will receive different effects.
For example, the waiter is more familiar with the old customers. As soon as the guest enters, the waiter will ask the cold first:
Mrs. Zhang, see you again! You have a good dress today, when can you teach me ...
What kind of waiter can support the dining day?
While greeting, the guests were led in ... In fact, the waiter was not really planning to match clothes. She was nothing more than looking for a topic to praise the guests, and the guests were very useful after listening. Of course, this praise must be commented from the heart, praise the advantages of the guests, and avoid false affection.
2. Ask the customer’s needs
In asked if the customer had been to this restaurant for dinner, if they came for the first time, then you have to make sincere welcome and when ordering Help them. By asking questions, the guest's hobbies and types are found to judge what dishes the guests like.
Generally there are two commonly used questions, one is an open question -can you eat spicy food? Can you eat cold? In the process of asking customers, we must be good at using open issues, so that we can understand the information and information of the customer; the other is a closed question, the purpose is to confirm. For example, you can ask in the hot weather: "Do you need a cold drink?"
3. Use a closed question to promote
A: Do you need to have some wine drinks?
B: Do you use what drink and drink do you use?
C: May I ask you drink white wine, beer, red wine or drink?
This to feel the context, is it the third way to ask for a successful sales. You can recommend to the guests to drink some wine. It is thoughtful to provide customers with several options, and it also easily affects one of them under guidance.
The guests do not have specific goals when ordering, and look at the menu without aimlessly. At this time, the service staff should make some suggestions for the guests, such as:
, we have launched a new pepper black fish in the past two days, with a small meat and a lot of meat, and the price is very moderate. N waiters mostly use proposed and descriptive languages when selling. Try to choose a question, rather than a simple "required" or "want" questions such as "described language, such as" fresh "" fresh "and" tender "to attract customers' interest and appetite.
The high energy suggestion: The sales activity should be carried out on the premise of customer satisfaction, and the command -type language should not be used forced to sell to avoid damage to the customer's self -esteem. You can recommend the special dishes of the restaurant to the guests instead of some low -order dishes.
4. Take care of children, ladies and elderly people
Good service is not just differentiated, but to affection! Pay more attention and take good care of children, ladies, and elderly people to gain the trust and favors of guests. In their opinion, I would be grateful to you for taking care of the person I love.
For example, a table of guests, men, ladies, children. Let ’s start with the children:" May I ask the kid, drink some apple juice or orange juice? "The child was very happy to choose the drink that he liked to drink, and the adult would also be happy because of our attention to his children.
5. Selection method example method
The choice method is often used by many waiters. When customers are entangled and do not know which dish should be the order, you can recommend two or more dishes that meet the preferences of the guests for the preferences of the guests for the preferences of the guests. He chooses.
"You see if you ordered this dish or that dish", "Do you see whether you drink some liquor or beer." "You see if you add a tea egg or two" ... So customers generally Will make a decision soon.
If the customer ordered a dish that is often complained, the waiter should properly guide them to choose better or similar dishes, such as "this is a chef's expertise" and "my personal favorite".
In addition, if you are good at examples, such as borrowing prestigious people, it is more likely to attract the interest of customers and make them quickly make a decision. Guests often ask: "Is this dish delicious?"
The taste of this dish was very good. Two days ago, Lin Qingxia came to the shop to eat this dish and kept praising. Sir, you see, the guests next to it also ordered this, or you try it?
6. The positive and negative proof method
This will leave a deep impression on the other party. Therefore, when talking about the positive and reverse factors, put the positive words later.
A waiter A: Although the dish you ordered is very good, you need to wait for a while.
A waiter B: If you order this dish, you may have to wait a while, but the taste is very good.
It this shows that A is a bad sales waiter because she emphasizes the waiting time. When the customer listens, it may not order this dish; B emphasizes the taste. The guests think that as long as the taste is good, it doesn't matter if it is more for a while.
Is when the guest asked: "Why are your dishes so expensive?"
At this time, the service staff of the gold medal will say this ↓
Yes, this crab is not cheap, it is not cheap, this crab is not cheap, it is not cheap, it is not cheap, it is not cheap, it is not cheap. But this is the hairy crab of Yangcheng Lake. Now it is the best time to taste it ~
. During meals
1. Agree with customers
Is to first learn to identify guests and affirm guests. Even if you don't agree with each other's ideas or views, you should accept what the other party said first, and then slowly induce the other party to move towards his own point of view.
During the service process, customers often complain: "This dish is really slow!"
In the gold medal service staff will say:
yes It does take some time to ensure quality and taste. You can rest assured that its taste is very good and you will be satisfied.
It must be sure of the guests. The dishes are really slow, but its quality and taste are very good. After the guests listen, they will not complain about it anymore.
Is when the customer is dissatisfied with the restaurant, the waiter should not have a face and a disappointment. Instead, you should laugh, "Thank you for telling me, I will consider your suggestions seriously," so that you can get closer to the distance with customers and improve the relationship between the master and guest.
2. Repeat the guests
repeat the guest's words, and the performance is the same as the guest.
Is when the guests were in the meal, they asked again: "Is it supplied to red wine now?" The waiter should say, "Yes, now it is supplied to red wine, the taste is good, or you order a bottle?" The guest said, "Is there an ice beer?" The waiter: "We have ice beer, or give you two bottles of ice."
3, secondary sales
Guests, pay attention to the dishes and ways that the guests like, so as to understand the customer's needs information.
In the active inquiry according to the customer's meal, and be good at using various sales opportunities. For example, when you find that the coffee of the guests is finished, you should ask: "Do you need to add another glass to you?", "This wine is very low, everyone can drink"; when the customer’s dishes have been used Many times, you should take the initiative to ask customers if you add vegetables, such as "this dish is conducive to beauty and beauty."
What kind of waiter can support the dining day?
. After meals,
1. Inspiration customers will come again
The gold medal waiter will also convey the information that is beneficial to the guests, so that guests have the desire to come again.
For example, "You will come again this month, you will enjoy a 20 % discount", "You become our member, you can send you a pound of fish next time ~", "There will be a store celebration next month, welcome to come, welcome to come, please come, please come, please come, please come, please come, please come, please come, please come on, please come, please come, please come, please come, please come on, please come, please come on, please come on, please come on, pleasebat Participate ~ "... This is more lethal than a polite" welcome ".
2. Customer complaints
do not need to write dissatisfaction on the face, but you should let the guest know that you have received the information he passed. In short, do not let the supervisor come forward.
is inevitable to make mistakes, but the way you say fault can affect your views on you. Bad to admit your own negligence, but this does not mean that you have to apologize to everyone. The trick is that you do n’t let all the spearheads point to yourself, admitting that you will fade your fault and shift the focus of everyone.
Sorry for Ms., because my loss is not good for you, I'm really sorry, I lost a moment, but fortunately ...
. Customers buy orders
In this matter, all you have to do is to keep neutrality and try to deliver the consumption order to the customer sitting in the middle, not the person next to it. If you get involved in this debate, you can smile and say, "I'll wait for this list and collect this list."
At present, many restaurants go to the cashier to check out, and there is no such thing as above. The situation.
The discovered that the guests left without paying
S embarrassed, I forgot to remind you to pay, it's really sorry.
It not only give the customer steps, but also achieve the purpose of making it off as soon as possible. Knowing the art of speaking, listening to listening, patience and high emotional quotient, believe that you can get it anymore for customers ~
The highest level of marketing is: pull customers, but also the ultimate purpose of service
The highest level of marketing marketing Yes: It is the ultimate purpose of service with "guest"!
The highest state of marketing is: to pull customers with "guests", but also the ultimate purpose of service!
The highest state of marketing is: to pull customers with "guests", but also the ultimate purpose of service!
-How much is the business?
-Satisfied customers are the best advertisements, because 99%of satisfaction customers can become returned customers.
"If the customer's loss rate can be reduced by 5%, the profit can be increased by 25%to 85%. One is the service attitude, the second is the quality of the product, and the last thing is the product price. Customers care the most the most. It is your service attitude, what problems can be solved for them. "
The restaurant waiter service words 2 Outstanding waiters need to sell and customer service, to complete the goal of selling more and less compensation.
The guidance of guests to order and handle customer complaints through experience and discourse during the service. Among them, the words are particularly important and have a direct impact on the customer order.
although we cannot directly "transform" the waiter's thinking, we can indirect guidance through words to let the waiter familiarize with the "way of hospitality" that you should have. This is similar to that in martial arts novels Practice internal merit.
The essential words of waiter 15 Question
Q: How long does it take to have a place?
This error Answer: It is estimated that it will take ten minutes/half an hour.
Is to answer: Sorry, Mr./Ms., there are really a lot of people today. You will wait in the rest area first, pour you cup of tea, and immediately confirm the equal time.
Q: Are we 6 people still?
Wrong answers: Sorry, it's full.
Is to answer: I'm sorry, there is no place now. It takes about X minutes to queue up. In order to apologize to send you an XX coupon, you are welcome to use it next time.
Q: Do you have any recommendations?
Error Answer: XXX is our special dish.
The suggestion to answer: Our special dishes are xxx, XX flavors, customer evaluation is good, and the price is moderate. You can try it.
Q: What drink?
W wrong answer: beer, liquor, cola, fruit juice.
It recommended to answer: There are more spicy vegetables you ordered, you can try our juice/soy milk, and spicy and nutritious.
: This dish next door is larger than you!
Wrong Answers: But it's not as delicious as us.
The suggestion to answer: Oh, are you talking about at XX? I heard that their amount is really not small. We went to learn from the other day, but many customers of our dishes have given feedback very well. You can also review it for us.
Q: Why is this dish so expensive?
Wrong Answers: Okay, it's roughly the price.
It recommended to answer: We choose the ingredients of XX in this dish, which is naturally higher, but the taste is much better than the real estate.
: waiter, why can't our dishes go up?
Wrong Answers: wait a moment, I will urge it again.
Is to answer one: Sir, this dish needs to be steamed/stewed enough XX minutes, otherwise there is no way to taste completely. I will urge it to make it as soon as possible to give you up. Please wait a little bit!
Is to answer 2: Sorry, Mr. I go to see what the situation, and reply to you immediately. (After communicating with the back kitchen) Hello, Mr. Hello, has notified the kitchen to speed up, and immediately serve!
: waiter, why is this dish so salty?
W wrong Answer: Put more salt in the back kitchen, help you change it.
Igly to answer: (Take another set of tableware and try to confirm whether it is really more salt.) I'm sorry, it is really salty, our mistakes, this will make the kitchen make one for you, for the sake of Speak apologize and give you a piece of fruit, hoping not to affect your meal mood.
Q: Is this dish divided into size?
Error Answer: Yes, there are two or two more large portions.
Is to answer: Yes, big names, four or two, small and two, small, small, may not be full for men.
: The waiter can help me withdraw the empty plate.
Is to answer: Okay, Mr./Ms., if you like this dish, help you order it again?
Q: waiter, the hair has been eaten in this dish!
Wrong Answers: Wait, I will call the store manager.
The suggestion to answer: I am really embarrassed. This will be done again immediately, which affects your meal mood. I will give you a fruit/drink in a while to express our apology!
Q: Can this dish help me pack it?
Error Answer: Yes, please wait.
Is to answer: Yes, how many sets of tableware do you need? I put it in for you.
Q: Where to checkout?
Wrong Answer: At the door of the door.
Is to answer: You come with me, this time I serve you, please give me a lot of advice if there are unexpected places, welcome to come again next time!
Q: Why can't I use this coupon?
Error Answer: It has expired/you do not meet the conditions.
It Suggestion Answer: Thank you for spending, but this coupon has expired/does not meet the consumption conditions. In order to show regret, you can give you a fruit plate/drink. Please pay attention to the conditions of your next time.
Q: Do you have parking coupons?
Error Answer: Yes, please wait a little.
Is to answer: Yes, this is a parking voucher, and there is a coupon for our coupon. Welcome to come again next time.
The restaurant is a diligence. The hard -working store may eventually have a deviation between the a few words of the waiter. It is more unacceptable and incredible than encountering strange customers. It may be the quality of their own waiters.
The service specifications with words, improving the ability of hospitality with training, and training in the catering industry are often new.